zZounds Reviews
(Rated by 1657 users)
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Payment Methods
- Credit/Debit Cards
- PayPal
- Apple Pay
- Affirm
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
Overall Rating
5.0
Base on 6 Reviews
Ratings by Feature
Ratings by Feature
- Shipping & Delivery4.0
- Return Policy5.0
- Price & Quality5.0
- Customer Service4.5
- Good Value4.0
Recent Customer Reviews (6)
Tamara McKenzie
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James Seder
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Bradley Murphy
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Andrew Timberlake
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Petra Freud
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Victoire Jomphe
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zZounds Pricing
Electric guitars
$499 - $2,199
Payment Methods
Accepted Payment Options:
Prices for items on Zzounds.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
PayPal
Apple Pay
Affirm
Payment Process
- Payments can be made online during the checkout process.
- For zZounds credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
zZounds Pros & Cons
Pros
1
Wide Selection: zZounds offers a large variety of musical instruments and gear, catering to different needs and budgets.
2
Competitive Pricing: The site features competitive prices and a lowest price guarantee, allowing customers to find good deals.
3
Flexible Payment Options: The Play As You Pay® installment plan provides an interest-free way to finance purchases, making it easier for customers to acquire expensive gear.
4
Fast Shipping: Many customers report quick delivery times, often receiving their orders faster than expected.
5
Customer Service: Some users have praised the customer service for being helpful and responsive, particularly in handling returns.
6
Huge stock: Comprises top brands in everything from guitars to pro audio.
7
Payment plans: Offers affordable monthly payments same as cash.
8
Solid return policies: Ensures customer satisfaction.
9
Fast delivery: Ensures quick delivery of products.
10
Lowest price guarantee: If a lower price is found before placing an order, zzounds.com will beat it.
11
45-day Lowest Price Protection After Purchase: If a lower price is found within 45 days of purchase, the difference will be refunded.
12
Super Low Shipping Costs: Free shipping on many items.
13
Excellent customer service: Recognized for world-class customer service.
14
Easy Payment Plans: Offers four-payment Play as you Pay® plan on virtually all new items.
CONS
1
Mixed Customer Reviews: zZounds has a relatively low rating on review platforms, indicating that many customers are dissatisfied with their experiences.
2
Customer Service Issues: Complaints about poor customer service are common, with reports of unhelpful representatives and long wait times for responses.
3
Return Policy Challenges: The return process can be problematic, especially for defective items. Customers have reported difficulties in obtaining returns or exchanges after opening products.
4
Credit Check Confusion: Some customers have expressed frustration over unexpected credit checks despite claims of no credit verification for financing options.
5
Defective Products: There are instances where customers received defective items and faced challenges in getting replacements or refunds.
zZounds Features and Benefits
Features
Lowest Price Guarantee
If a lower, publicly advertised price is found within 45 days after purchase, zZounds will beat it or refund the difference.
Play As You Pay® Installment Plan
Allows spreading payments over several months without interest, with options for 4, 6, 8, 12, or 18 payments based on order amount.
Wide Selection
Offers a large variety of musical instruments and gear from top brands, catering to different needs and budgets.
Fast Shipping
Provides quick delivery times, with over 95% of orders arriving in 1-2 days from multiple warehouses.
Free Ground Shipping
Offers free shipping on every order within the continental United States, including heavy and oversized items.
45-day Return Policy
Allows returns for any reason within 45 days, with no restocking fees, and options for refund, identical replacement, or exchange.
Excellent Customer Service
Provides helpful, responsive support, recognized as world-class, particularly for handling returns.