zZounds Reviews

"Zzounds.com" accepts all major credit and debit cards: Visa, MasterCard, American Express, and Discover. It does not ship COD or accept payment by check or money order. For payment card orders, it offers the Play as you Pay® Installment Payment Plan. The card is only charged once items have shipped. Items on backorder are not charged until they ship. For Play as you Pay® orders, the card provided is attempted the day the items ship and again starting on the subsequent due dates. Due dates are scheduled 31 days apart.

PayPal is accepted on single-payment orders under $10,000. However, PayPal cannot be used on items that are out of stock, and exchanges for items purchased using PayPal are not facilitated. To exchange an item purchased using PayPal, the original item must be returned for a refund, and the replacement item must be purchased via a new order. Gift Certificates cannot be redeemed on PayPal orders.

Affirm financing is available on select items to customers who are 18 or older with a US address (or APO/FPO). Affirm is not available to Iowa or West Virginia residents due to state law. Loans are subject to approval by Affirm. Items or orders that have been on backorder for 60 days with Affirm as the payment method will be cancelled. Gift Certificates cannot be ordered or redeemed on Affirm orders.

Apple Pay is an easy and secure way to pay online in Safari. To pay using Apple Pay, tap the Apple Pay button or choose Apple Pay as your payment method during checkout.

zZounds Gift Certificates are the perfect gift for musicians! Order a gift certificate now in the amount of your choice. Your redemption purchase must be made by phone. Call toll-free at 800-ZZOUNDS. Please have your "Gift Reference Number" ready. The full amount of the gift certificate is valid only for store credit at www.zZounds.com Any remaining amount will be issued as a store credit, redeemable only by phone. Store credit expires after 5 years. You are responsible for any additional charges when the amount of the gift certificate is exceeded. zZounds gift certificates are valid for 5 calendar years from the date of purchase. After this period, the gift certificate will expire. To use a gift certificate on a Play as you Pay® order, the gift certificate must be submitted at the time the order is placed.

Zzounds.com is an online store offering a wide range of music instruments and accessories. The store features a large portfolio of brands including Taylor, Tender, EV, Martin and Co, QSC, and Bose. The product categories include guitars, amps, bass guitars, keyboards, and drums. The DJ equipment section presents a selection of beat production, downloadable sheet music, complete DJ systems, CD players as well as mixers. The accessories product line includes cables, headphones, voltage regulators, power, and conditioners.

In addition to these, Zzounds.com also stocks pro audio equipment, including computer audio and recording gear, and a selection of live music essentials. They also carry a variety of audio accessories, such as strings, cables, picks, straps, stands, cases, and more. The store is known for its reasonable prices, dedication to customer service, and reliability in providing quality equipment. It has been ranked #1 in customer service among music gear retailers for both 2023 and 2024.

The best sellers on the site include Mini Sound Activated Laser Lights for Epic Parties, FZONE Sustain Pedal for MIDI Keyboards Digital Pianos, LanSenSu 1 Male to 2 Female XLR Y Splitter Microphone Cables, Eyeshot 5-in-1 LED Stage and DJ Lights, FODEXAZY 9x10W RGB LED Moving Head DJ Lights, and many more. The site also offers a variety of musical instruments from popular brands like Gibson, Fender, Ibanez, Martin, Taylor, and others. It also provides a wide range of DJ and recording equipment, keyboards and MIDI controllers, and live sound/PA systems.

Zzounds.com offers a 45-day return policy guaranteeing complete satisfaction after the order is delivered. Almost any product can be returned for any reason. When returning a product, customers can request an identical replacement item, exchange the product for another product, or request a refund. There are no restocking fees when procedures are followed. For Canadian and U.S. territories customers, if an exchange is requested, the original item must be received and processed in the warehouse before shipping a replacement. A return authorization number is required to return a product.

There are exceptions to the return policy. Products that match certain categories can only be returned for replacement if they are defective or damaged in transit, or only for exchange or refund if they are still sealed. This includes copyrighted materials, downloadable products, blank media, disposable products, and personal use items that are used in the mouth or ear.

As for the shipping policy, Zzounds.com ships orders 7 days a week with absolutely free ground shipping on every order shipped within the continental United States. This includes heavy and oversized items. Over 95% of orders arrive in 1-2 days. Packages ship from Mississippi, Nevada, New Jersey, or Ohio. Expedited Shipping (1-Day Air and 2-Day Air) is the only way to guarantee that you will receive an item within a certain time frame. For APO/FPO addresses, customers receive free shipping and orders typically arrive in 2-4 weeks. For customers shipping to a PO Box, the order may need to be shipped via USPS. For this reason, expected delivery dates cannot be guaranteed. Zzounds.com also ships to Alaska, Hawaii, Canada, Puerto Rico, APO/FPO, and U.S. Territories.

Yes, used gear can be found on Zzounds.com. The website offers a Used Gear Clearance section where a variety of lightly used music gear is available, including refurbished guitars and discount music equipment. This includes a range of products from electric guitars to studio microphones and active studio monitors. So, if you're looking for used gear, Zzounds.com could be a good place to check out.

To redeem a gift certificate on zZounds.com, the following steps need to be followed:

1. The redemption purchase must be made by phone. The toll-free number is 800-996-8637. Please have the "Gift Reference Number" ready.
2. The full amount of the gift certificate is valid only for store credit at www.zZounds.com. Any remaining amount will be issued as a store credit, redeemable only by phone. Store credit expires after five years.
3. The user is responsible for any additional charges when the amount of the gift certificate is exceeded.
4. zZounds gift certificates are valid for 5 calendar years from the date of purchase. After this period, the gift certificate will expire.
5. To use this gift certificate on a Play as you Pay order, the gift certificate must be submitted at the time the order is placed.

Please note that these instructions are based on the most recent information available and may be subject to change. Always refer to the official zZounds website or customer service for the most accurate and up-to-date information.

Customer reviews for Zzounds.com are mixed. On Trustpilot, the company has a rating of 2.7 out of 5 based on 96 reviews. Some customers have praised the company's customer service and delivery speed. For instance, one customer mentioned that they received a refund for the price difference when they found the same guitar for less elsewhere. However, there are also negative reviews. Some customers have complained about poor customer service and issues with product availability. For example, one customer had a negative experience with a manager named Burt and another customer mentioned that the website promised Sunday delivery for their son's birthday gift, but the items weren't delivered until Tuesday. On Sitejabber, Zzounds.com has a rating of 2.11 stars from 154 reviews, indicating that most customers are generally dissatisfied with their purchases. The most frequent complaints mention customer service, credit check, and guitar center problems. It's important to note that these are just a few examples and experiences can vary.